Frequently Asked Questions

ORDERING


Q: How is pricing determined?

A: Our pricing is based on a number of factors, specific to the production process the items will undergo. Screen-printed garments are priced by quantity of garments, number of locations of print, and colors per location. Embroidered items are priced by quantity of garments, number of locations, and size of each location. Signs are based on quantity and priced by square foot. Awards are based on quantity and size of engraving. Because Pro Prints Gear produces so many kinds of products, getting a custom quote is the only truly accurate way to price your products.

Quantity of items refers only to items with the EXACT SAME design. Each group of items with matching designs will be priced on their own.

If you are looking to cut the price of your shirt, you might consider increasing the number of shirts to hit the next price break, cutting down the number of colors or locations, or picking a less expensive garment.

Q: How can I get a quote?

A: Pricing varies between processes, products, and quantities, so pricing is best done via custom quote. You can stop by our showroom, email us at sales@proprintsgear.com, or give us a call at 1-800-595-0074.

Q: Do you have a minimum order?

A: We don’t have minimum orders, but certain processes do require set-up fees for smaller orders. For example, if you are screen printing, your set-up fees decrease (and will eventually disappear) as your quantity increases. For embroidery and other processes, there are no set up fees (aside from possible digitizing), but pricing will decrease with quantity. Ask your salesperson for more details.

Q: What is your turnaround time?

A: Pro Prints Gear generally operates on a 2-week turnaround for all orders. Some printing processes or items do take longer than 2 weeks. Please contact a salesperson to get an accurate estimate of the timeline for your order. Please be aware that these timelines are estimated after a complete order has been submitted and paid for in full (if not on billing terms).

If you need to receive your job by a certain date, please let us know at the outset. Plan ahead!

Q: I need my screen printing order faster than that. Do you have rush options available?

A: Rush orders can sometimes be accommodated. If you need your order sooner than two weeks, you’ll need to call the store (1-800-595-0074) to check our availability. If we have the availability, rush fees will apply, and are determined based on the size of order and required turn-around time. We may limit quantities and/or restrict the artwork for these services. Some orders may not be possible to rush.

Q: How will my order be shipped?

A: Most orders that go through our shop are customer pickup orders. We also offer reasonable rate shipping through UPS Ground, but the customer is responsible for that cost.

Q: When do I pay, and what methods of payment do you accept?

A: All customers are Pre-Paid, which means that at the time you place your order you must also pay for your order in full. The exception is businesses who have completed our Credit Application and applied for billing terms. Once approved for billing terms, your account will be assigned a credit limit and all invoices must be paid within 30 days of being billed (you are billed the day your order is completed).

We accept cash, personal or business checks, and all 4 major credit cards (MasterCard, Visa, Discover, American Express). If you want to call your payment in, we gladly accept credit card numbers over the phone.

For pre-pay customers, we will accept a non-refundable deposit for artwork before the order is placed. The art fee is usually either $25 or $50 depending on the project. Once the artwork is approved and the order is placed, the deposit is applied toward the total cost of the order.

Q: What is your reorder policy?

A: We allow one reorder at your original price if you place it within two weeks of your initial order’s completion. After that time period, or after that one reorder, your price goes back to being based on quantity.

Q: Can I make changes to my order once it has been placed?

A: You can add product, but check with your salesperson to see if it will affect your timeline. A good rule of thumb is that adding product within a 5 business days of your completion date may delay your order. Art changes can be made up until artwork is approved.

Q: Can I bring my own garments in to be printed or embroidered?

A: Yes, we can screen print, embroider and heat press on customer-provided garments. Please specify when requesting a quote that you will be bringing in your own items, and sometimes the price varies for this.

Q: What if I cancel my order?

A: If we have already ordered your garments, you will be responsible for a $25 restocking fee, as we have to pay to return them. Depending on the size of the order, the restocking fee could be larger.

If we have already completed your artwork, you would be responsible for at least a $25 art fee to compensate our designers for their time.

 

ART


Q: What kind of artwork should I send with my order?

A: In most cases, vector art is the best to send us. File extensions that support vector art include .ai, .eps, .svg and .pdf. We are able to work with most anything though, even hand-drawn sketches. There may be art fees associated with converting artwork into usable files.

Q: Is there always a fee for you to create a design for me?

A: If you are placing an order of 18 or more garments for screen print, an hour of our artists’ time is included in your price. This will be adequate for most designs. Some designs may require more time, and would require an additional art fee of $25-$50. Embroidery, regardless of quantity, requires a digitizing fee for new logos. Digitizing fees are usually $25-$50. Once we have digitized your logo, we won’t ever need to charge that fee again for re-orders.

Q: Can I see my design before I place my order?

A: We usually don’t start working on the art until an order is placed. If you would like to see a design before placing an order and you are a prepay customer, we require a non-refundable deposit for artwork. The art fee is usually either $25 or $50 depending on the project. Once the artwork is approved and the order is placed, the deposit is applied toward the total cost of the order. If you are on a billing cycle we don’t charge a fee up front, but if you don’t use the artwork for an order you will be charged an art fee ($25-$50) to compensate for our artists’ time.

Q: What if I want a mockup before I place my order? Will I still see a proof before you print?

A: Once you place your order, we begin working on your artwork. We always send a digital proof, you are able to make any changes you’d like, and we do not print without your full approval. We rarely print one item first as a sample, as our digital proofs are highly accurate.

Q: Can you print me a sample shirt?

A: Generally, we do not print individual sample shirts. The customer would be responsible for the set-up costs of printing only one shirt. We always send a digital proof, however, which are highly accurate.

Q: Can I get the same design printed on different color shirt?

A: Yes, as long as your design stays the same color, size and location, there are no additional fees to change the colors of the garments.

Q: Can I get the same design in different ink colors on my garments?

A: Yes, we can change the ink color(s) of the design as many times as you would like, but there is a $20 ink change fee per screen and each time we change the color.

Q: Can I get the same design printed on different kinds of sizes of garments, like hoodies and t-shirts, or Youth and Adult?

A: Yes, as long as the setup is the same for us, there is no extra charge for this. Pants and shirts would have different setups, but a Front and Back of a shirt would most likely be the same.

Something to keep in mind is that we are only set up to print one size of the artwork, so for Youth and Adult shirts, we would have to print a size of the design that fits on all garments. You can make different sizes of the art for Youth and Adult, but you would be charged $20 per screen for the extra setup. This may also apply to pocket hoodies.

PRODUCTION


Q: What is the maximum print size for screen print?

A: The maximum size for art on an adult t-shirt is usually 12″ x 16″.

Q: How closely can you match your ink to the color I want?

A: We can happily provide you with a color card that shows our standard ink colors. In most cases you will probably find a color that is close to what you have in mind. In the event that our standard colors do not come close enough, we can do a simulation of over 1000 PMS (Pantone Matching System) colors. Custom-mixed Pantone colors are free!

Q: What kinds of inks do you use?

A: Our standard inks are plastisol, but we also offer silicone inks and soft based inks.

Q: Can you do 4-color (CMYK) process printing?

A: Yes, we can!

Q: Can you print a wraparound design?

A: Yes, as long as the shirt doesn’t have a side seam and your art fits within our screen size of 13 x 15”. Larger designs may require several imprint locations.

Q: Can I get screen printing and/or embroidery and/or heat press on the same garment?

A: Yes!

 

PRODUCTS


Q: Where can I see a sizing chart for my garment?

A: If not listed on the manufacturer’s website, please ask one of our sales representatives to locate one for you.

Q: Do you offer Youth / Infant / Big & Tall sizes?

A: Yes! Many products are available in a wide range of sizes, but usually in a more limited color palette for the specialty sizes. If we can’t find something from our usual vendors, we can special order certain products for you.

Keep in mind that smaller size shirts may require that your art be reduced to fit. You may also choose to have a Youth-sized and an Adult-sized version of your artwork, but this would incur additional setup fees.

Q: Do you have samples of shirts available?

A: Yes! We have a wide variety of t-shirts, polo shirts, and sweatshirts in the shop for customers to view. We can also order samples if you need something we don’t have, but samples are not free of charge. See our sample policy for more details.

Q: What is the difference between 50/50 and 100% cotton fabrics?

A: Generally 50/50 fabrics are lighter in weight. They also tend to wrinkle less and to be somewhat more dye-fast. The polyester is also a stronger yarn and produces a more durable fabric. The 100% cotton fabrics are normally used in the heavier weights and are softer. Both fabrics will undergo some shrinkage when washed, but the 100% cotton will shrink slightly more.

Q: How much shrinkage can I expect?

A: All of the garments that we use are high quality name brands manufactured to keep shrinkage to a minimum. However, you should plan on some shrinkage during the first few times through the laundry. Typically, garments will shrink approximately 5% across the shoulders and 7% in the length. For a Large or XL garment, this is about 1-1.25 inches in width and 1.5-2 inches in the overall length.

Q: Can you get different brands than the ones shown?

A: Let us know what you are looking for and we’ll try our best. Other companies such as American Apparel, Canvas, Jerzees, Fruit of the Loom, and Anvil produce a variety of T-shirts and fleece wear. There are also many brands and styles of sport shirts available.

Q: How long will the design stay on the shirt?

A: The printing will last the useful life of the shirt. What we mean by that is the design will show wear and fading at about the same rate as the garment. Normally this means a life span of several years.

EMBROIDERY 


Q: How is pricing determined?

A: Our pricing is based mostly on which kind of garments you choose, and the quantity you order. There is a one-time setup charge of $25-50 to digitize your logo if you have not embroidered that design with us before.

Q: How can I get a quote?

A: Please contact us directly for a quote.

Q: Do you have a minimum order?

A: Nope! We will gladly embroider small orders.

Q: What is your turnaround time?

A: Turnaround time for embroidery is about 2 weeks, especially if your logo is new to us.

Q: I need my order faster than that. Do you have rush options available?

A: This would have to be determined on a case-by-case basis, but we are generally able to accommodate rush orders.

Q: Can I bring my own garments in?

A: Yes, we can embroider customer-provided apparel.

Q: Will I see a proof before you embroider?

A: If it the first time we are embroidering your logo or if the colors have changes and you request a proof, yes. If it is a re-order with no changes to the design, no.

Q: Can I get the same design in different thread colors on my garments?

A: There is no charge to change thread colors for embroidery. You are also able to embroider on different garments (hats, shirts, jackets, etc.) at no extra charge as long as the design stays the same size.

Q: Can I get screen printing and embroidery on the same garment?

A: Yes, though the turnaround time would be a bit longer.

 

HEAT PRESS 


Q: How is pricing determined?

A: Pricing for vinyl is based on how much of the material we use and how difficult or time-consuming the design is to create and weed.

Q: Do you have a minimum order?

A: No, in fact vinyl is perfect for small, simple orders, as it is much more cost effective.

Q: What is your turnaround time?

A: Turnaround time for heat press varies, but is about 2 weeks. If you need something sooner, please contact us as we can probably make arrangements.

Q: Do you put names and numbers on shirts?

A: Yes! If you just have one garment, a name is $10.25 and a number is $5.25 (this pricing is for jersey-style name and number on the back). Depending on the size of the name or number, pricing could change.

Q: Can you put a picture on a shirt?

A: Yes, we can! We use a special vinyl similar to the regular heat press material but with a softer, matte finish. It is similar to transfer material, but is more durable and produces crisper results.

Q: Will I see a proof before my shirt is made?

A: Yes! We always email a proof, and do not proceed without your approval.

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