Ordering FAQ

ORDERING


Q: How is pricing determined?

A: Our pricing is based on a number of factors, specific to the production process the items will undergo. Screen-printed garments are priced by quantity of garments, number of locations of print, and colors per location. Embroidered items are priced by quantity of garments, number of locations, and size of each location. Signs are based on quantity and priced by square foot. Awards are based on quantity and size of engraving. Because Pro Prints Gear produces so many kinds of products, getting a custom quote is the only truly accurate way to price your products.

Quantity of items refers only to items with the EXACT SAME design. Each group of items with matching designs will be priced on their own.

If you are looking to cut the price of your shirt, you might consider increasing the number of shirts to hit the next price break, cutting down the number of colors or locations, or picking a less expensive garment.

Q: How can I get a quote?

A: Pricing varies between processes, products, and quantities, so pricing is best done via custom quote. You can stop by our showroom, email us at sales@proprintsgear.com, or give us a call at 1-800-595-0074.

Q: Do you have a minimum order?

A: We don’t have minimum orders, but certain processes do require set-up fees for smaller orders. For example, if you are screen printing, your set-up fees decrease (and will eventually disappear) as your quantity increases. For embroidery and other processes, there are no set up fees (aside from possible digitizing), but pricing will decrease with quantity. Ask your salesperson for more details.

Q: What is your turnaround time?

A: Pro Prints Gear generally operates on a 2-week turnaround for all orders. Some printing processes or items do take longer than 2 weeks. Please contact a salesperson to get an accurate estimate of the timeline for your order. Please be aware that these timelines are estimated after a complete order has been submitted and paid for in full (if not on billing terms).

If you need to receive your job by a certain date, please let us know at the outset. Plan ahead!

Q: I need my screen printing order faster than that. Do you have rush options available?

A: Rush orders can sometimes be accommodated. If you need your order sooner than two weeks, you’ll need to call the store (1-800-595-0074) to check our availability. If we have the availability, rush fees will apply, and are determined based on the size of order and required turn-around time. We may limit quantities and/or restrict the artwork for these services. Some orders may not be possible to rush.

Q: How will my order be shipped?

A: Most orders that go through our shop are customer pickup orders. We also offer reasonable rate shipping through UPS Ground, but the customer is responsible for that cost.

Q: When do I pay, and what methods of payment do you accept?

A: All customers are Pre-Paid, which means that at the time you place your order you must also pay for your order in full. The exception is businesses who have completed our Credit Application and applied for billing terms. Once approved for billing terms, your account will be assigned a credit limit and all invoices must be paid within 30 days of being billed (you are billed the day your order is completed).

We accept cash, personal or business checks, and all 4 major credit cards (MasterCard, Visa, Discover, American Express). If you want to call your payment in, we gladly accept credit card numbers over the phone.

For pre-pay customers, we will accept a non-refundable deposit for artwork before the order is placed. The art fee is usually either $25 or $50 depending on the project. Once the artwork is approved and the order is placed, the deposit is applied toward the total cost of the order.

Q: What is your reorder policy?

A: We allow one reorder at your original price if you place it within two weeks of your initial order’s completion. After that time period, or after that one reorder, your price goes back to being based on quantity.

Q: Can I make changes to my order once it has been placed?

A: You can add product, but check with your salesperson to see if it will affect your timeline. A good rule of thumb is that adding product within a 5 business days of your completion date may delay your order. Art changes can be made up until artwork is approved.

Q: Can I bring my own garments in to be printed or embroidered?

A: Yes, we can screen print, embroider and heat press on customer-provided garments. Please specify when requesting a quote that you will be bringing in your own items, and sometimes the price varies for this.

Q: What if I cancel my order?

A: If we have already ordered your garments, you will be responsible for a $25 restocking fee, as we have to pay to return them. Depending on the size of the order, the restocking fee could be larger.

If we have already completed your artwork, you would be responsible for at least a $25 art fee to compensate our designers for their time.